Privacy
Buddy Arcade is made to be played offline. We collect as little as possible: there are no ads and no account, and your game is saved on your device.
- On your deviceYour progress, settings and creations are stored on your phone or tablet.
- No adsNo advertising and no tracking across other apps or websites.
- No accountYou don't sign up or log in to play.
- We don't sell dataWe don't sell or rent personal information.
- Optional diagnosticsWhere offered, sharing diagnostics is your choice.
- PurchasesHandled by Apple or Google. We never see your card details.
1. Who we are
This policy explains how Snatik Labs LLC, 560 Sylvan Ave Ste 3160, Englewood Cliffs, NJ 07632-3179, United States (“we”, “us”, “our”) handles information in connection with the Buddy Arcade game for mobile devices and tablets, its updates and content, the website buddyarcade.com, our support, and any related features or services that link to this policy (together, the “Services”). Snatik Labs LLC is responsible for that information. You can reach us at privacy@snatik.com.
2. Information we handle
Information that stays on your device
The game saves what it needs to work on your device: for example your progress, coins and items, Buddies and their looks, your home, your settings, pictures you make in the game, and a local log of game events used to find problems. This stays on your device and is not sent to us. Deleting the app deletes it.
Information you choose to send us
If you contact us, for example by email, we receive what you send, such as your email address, your message, and any details or screenshots you include.
Purchases
Purchases are processed by Apple through the App Store or by Google through Google Play, under their own terms and privacy policies. The app may receive purchase status, product identifiers, transaction information and similar information needed to provide and restore purchased content. Snatik Labs LLC does not receive your full payment-card details.
Playing with nearby devices
When you play with nearby devices over a local network, the devices exchange the information the game needs to run, such as controls, game state and each player's Buddy. While you host a game, devices on the same local network may see the game listing, which can include your device's name. You can change your device's name in its settings.
Optional diagnostics
Some versions of the app may offer optional diagnostics, such as crash reports and anonymous gameplay statistics (for example the app version, device type and how matches went). Where offered, they are sent only if you choose to share them, they don't include your name or an advertising identifier, and you can turn sharing off at any time in the app. Diagnostics are processed for us by our service providers, such as Sentry (crash reports) and Aptabase (gameplay statistics).
Technical information from the website and our providers
When you visit buddyarcade.com or the app connects to a store or another service, the providers involved process technical information such as IP addresses, device and browser type, and request details, to deliver the service and keep it secure. The website uses no advertising or analytics cookies. Our hosting provider may set a strictly necessary security cookie, and small games on the website save their state only in your own browser. Videos on the website, such as the trailer, are played from YouTube in its privacy-enhanced mode and load only when you choose to play them; YouTube's player is then covered by Google's privacy policy.
We don't knowingly collect sensitive information, precise location, contacts or photos.
3. How we use it
We use the information described above to provide, operate and maintain the Services; deliver purchases; respond to you and provide support; understand problems and improve the Services; protect the Services, our users and us, including against fraud and misuse; comply with legal obligations; and enforce our terms.
We don't use it for advertising, we don't sell it, and we don't share it for cross-context behavioural advertising.
5. How long we keep it
Information on your device stays until you delete it or the app. Information we receive is kept only as long as needed for the purposes in this policy, such as answering your message or meeting legal obligations, and is then deleted or anonymised.
6. Security
We use reasonable technical and organisational measures to protect information. No method of storage or transmission is completely secure, so we can't guarantee absolute security.
7. Children
Buddy Arcade is intended for users aged 13 and over and is not directed to children under 13. If you are under 13, please don't use the Services. The app has no account, chat, advertising or public sharing, and we don't knowingly collect personal information from children under 13 (or a higher minimum age where local law requires it). If you believe a child has given us personal information, contact us and we will take appropriate steps to delete it.
Parents and guardians can manage purchases and permissions with their device's parental controls, such as Screen Time on iPhone and iPad or Family Link on Android.
8. Your choices and rights
- Choose whether to share optional diagnostics, where offered, and change your choice at any time.
- Manage app permissions, such as local network access, in your device settings.
- Delete the app to delete the information it stored on your device.
- Manage your purchases in your Apple or Google account.
Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information we hold about you, to object to or restrict certain uses, to withdraw consent, and to appeal our decision. To make a request, email privacy@snatik.com. We may need to verify your request, and we won't discriminate against you for exercising your rights. Because most information stays on your device, we often hold nothing about you at all.
9. Region-specific information
European Economic Area, United Kingdom and Switzerland: we process personal information to perform our agreement with you (such as delivering purchases), for our legitimate interests (such as support, security and improving the Services), with your consent (such as optional diagnostics), and to meet legal obligations. You may also lodge a complaint with your local data protection authority.
California and other U.S. states: we don't sell personal information or share it for cross-context behavioural advertising, and we don't use sensitive personal information to infer characteristics about you. You can exercise the rights your state gives you as described in section 8.
10. International transfers
We are based in the United States, and our service providers may process information in other countries. Where the law requires, we use appropriate safeguards for these transfers.
11. Other companies' services
The Services may link to or work with services from other companies, such as the App Store, Google Play and YouTube. Their own privacy policies apply to them, for example Apple's and Google's.
12. Changes and contact
We may update this policy from time to time. The date at the top shows the latest version, and where the law requires, we will give additional notice or ask for your consent.
Questions or requests: privacy@snatik.com, or Snatik Labs LLC, 560 Sylvan Ave Ste 3160, Englewood Cliffs, NJ 07632-3179, United States. For help with the game, see Support.