Support
Stuck, found a bug, or a Buddy ended up somewhere it really shouldn't be? The answers below cover the usual things. If not, write to us.
Contact us
Email: support@snatik.com
Please tell us your device (for example “iPhone 15” or “Pixel 8”), which game you were playing, and what happened. Please also include your Buddy Arcade version and iOS or Android version if you know them. A screenshot helps a lot. We read every message and aim to reply within a few business days.
Snatik Labs LLC, 560 Sylvan Ave Ste 3160, Englewood Cliffs, NJ 07632-3179, United States
Playing
Do I need the internet?
Most gameplay works offline, including same-device play and games against CPU Buddies. Nearby play works over your local network and doesn't need internet access. An internet connection is required for purchases, restoring purchases, and some optional online services.
How do two people play on one phone?
Choose same-device play, then hold the phone or tablet sideways between you. Each player gets their own side of the screen, and empty seats can be filled with CPU Buddies.
Can I play alone?
Yes. Fill the other seats with CPU Buddies when you set up a game.
Nearby play
How do I link phones?
Choose nearby play on each phone. One phone hosts a game and the others join it from the list, then the host starts the match. Each phone gets its own full screen.
The other phone doesn't show up
Check that:
- all phones are connected to the same Wi-Fi network (it doesn't need to have internet access);
- Buddy Arcade is allowed to use the local network in your device's privacy settings;
- everyone has the latest version of the app.
Still nothing? Close the app on every phone and try again with the phones close together.
Coins and purchases
Do I have to pay?
No. Buddy Arcade is free to play with no ads. In-app purchases are optional.
I bought something and it didn't arrive
Open the app again with an internet connection so the store can confirm the purchase, or use the restore purchases option in the app's settings. If it's still missing, contact us with the store's receipt.
How do I get a refund?
Purchases are processed through Apple or Google. Refund requests are generally handled through the applicable store's refund process: Apple · Google Play. If you have a purchase problem or the store directs you to the developer, contact us at support@snatik.com.
Can I stop accidental purchases?
The app asks for a grown-up check before purchases, and you can also require purchase approval with your device's parental controls (Screen Time on iPhone and iPad, Family Link on Android).
Your progress
Where is my progress saved?
On your device. Deleting the app, or resetting or losing the device, can delete your progress too.
Can I move my progress to a new phone?
Progress stays on the device it was played on. The Arcade Pass can be restored on a new device signed in to the same Apple or Google account. Coin packs are used up when you spend them, so coins and other local game progress can't be moved or recovered.
Privacy
What does Buddy Arcade collect?
As little as possible. The game is made to be played offline, with no ads and no account, and your game is saved on your device. The details are in the privacy policy.
How do I delete my data?
There's no account to delete. Your game is stored on your device, so deleting the app deletes it. If you emailed us, or shared optional diagnostics where the app offers them, write to privacy@snatik.com and we will delete what we hold about you. Purchase records are kept by Apple or Google under their own policies.